Introduction
At Linq we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. Linq is operated by Linq Technologies Inc. ("Linq", "we", "us"), a company based in British Columbia, Canada, serving customers in Canada and the United States.
By accessing or using our services, you acknowledge the practices described in this Privacy Policy. We may update it from time to time, and we encourage you to review it periodically.
Definitions
Our two roles: your data and your customers' data
Linq handles personal information in two distinct ways, and your rights differ depending on which applies.
1. Account Data, with Linq as the responsible organization
When you create an account, visit our website, or communicate with us, we collect and control your personal information directly. This Privacy Policy governs that information.
2. Customer Data, with Linq as a service provider
When a Client uses Linq to store customer records, book jobs, answer calls, send invoices, or run booking forms and websites built with Linq, the Client decides what information is collected and why. We process that information only on the Client's instructions and only to provide the Service. The Client is responsible for having the legal right to collect that information, for providing any required notices to its customers, and for responding to its customers' privacy requests.
If you are a customer of a business that uses Linq and you have questions about your information, please contact that business directly. We will refer any request we receive about Customer Data to the relevant Client and assist them as needed.
What data we collect
Calls, messages, and recordings
Linq provides business phone, SMS, and AI receptionist features. When these features are in use:
- Calls to and from numbers connected to Linq may be recorded and transcribed to book jobs, route calls, create records, and support quality assurance.
- Transcripts, recordings, caller ID information, and message contents are stored in the Client's account as part of their business records.
- Clients are responsible for complying with the call recording and communication consent laws that apply in their jurisdiction, including any requirement to notify or obtain consent from call participants. Recording consent rules differ between Canadian provinces and US states, and some US states require the consent of all parties to a call.
Location data
If a Client enables location features such as technician GPS or live job tracking, the Service collects device location from technician devices while those features are active, as configured by the Client's account administrator. Location data is used to support dispatching, ETAs, and job coordination, and is visible to the Client's authorized users. Clients are responsible for informing their staff about location tracking and for using these features in compliance with applicable employment and privacy laws.
Google Calendar integration and OAuth data
Yes — connect Google Calendar and jobs sync both ways.
What calendar data we access
When you connect your Google Calendar to Linq, we access and store: your calendar list and calendar metadata; calendar events including title, description, date, time, attendees, location and reminders; free and busy availability information; real-time calendar change notifications; and OAuth authorization tokens, stored encrypted in our systems.
Why we need calendar access
We request Google Calendar permissions to enable automated appointment management: reading your team's availability to prevent double-booking, creating calendar events when customers book through Linq, updating or cancelling events when appointments change, and monitoring calendar changes to keep your schedule synchronized.
How we use calendar data
Calendar data is used exclusively to manage appointments and scheduling for your team. OAuth tokens are encrypted and stored securely. Calendar data is encrypted in transit and at rest, is accessed only when needed for scheduling, and is never shared with third parties for marketing or advertising purposes.
Your calendar data rights
You can revoke Linq's access to your Google Calendar at any time through your Google Account settings at myaccount.google.com/permissions. Revoking access disables automated scheduling features but does not delete your Linq account. You can request deletion of stored OAuth tokens and cached calendar data by contacting privacy@linqsystem.com. Upon disconnection or account deletion, we delete stored OAuth tokens and cached calendar data within 30 days.
Compliance
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use calendar data for advertising or for building profiles unrelated to providing the Service.
How we collect data
Why we process your data and how we use it
We do not sell personal information, and we do not use Customer Data for advertising.
Marketing communications
Where required by Canada's Anti-Spam Legislation (CASL) or other applicable law, we obtain consent before sending commercial electronic messages. Every marketing email we send includes an unsubscribe link, and you can opt out at any time. Opting out of marketing does not affect service and account communications necessary to operate your account.
Your privacy rights and choices
Depending on where you live, you may have the right to:
- Access your information. Request a copy of the personal information we hold about you.
- Correct your information. Update inaccurate or incomplete information.
- Delete your information. Request removal of your personal information, subject to legal retention requirements.
- Data portability. Request a structured, machine-readable copy of your information.
- Withdraw consent. Where processing is based on consent, withdraw it at any time.
- Object to or restrict processing. In certain circumstances, including direct marketing.
- Manage cookies. Adjust cookie settings through your browser.
To exercise any of these rights, contact us at privacy@linqsystem.com. We may need to verify your identity before acting on a request. We will respond within the timelines required by applicable law.
Canadian residents
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including British Columbia's Personal Information Protection Act, Alberta's Personal Information Protection Act, and Quebec's Act respecting the protection of personal information in the private sector. Our Privacy Officer is responsible for our compliance with these laws and can be reached at privacy@linqsystem.com. If you are not satisfied with our response to a privacy request, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.
United States residents
Depending on your state of residence, you may have additional rights under state privacy laws, including the right to know, access, correct, and delete personal information, the right to opt out of the sale or sharing of personal information and of targeted advertising, and the right not to be discriminated against for exercising your rights. Linq does not sell personal information and does not share personal information for cross-context behavioral advertising. If we decline a request, you may appeal our decision by replying to our response or contacting privacy@linqsystem.com.
Customers of Linq Clients
If your information is in Linq because a business you deal with uses our Service, that business controls your information. Please direct requests to that business; we will support them in fulfilling your request.
Who we share your data with
We do not sell personal information. We may share it with:
How we protect your data
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold, including:
- Encryption. Protecting data in transit and at rest.
- Token security. OAuth and integration tokens are encrypted and stored securely.
- Access controls. Limiting access to authorized personnel with a need to know.
- Monitoring and review. Regular assessment of our systems and practices.
No method of transmission or storage is completely secure, but we work continuously to protect your information and will notify you and applicable regulators of any breach as required by law.
How long we retain your data
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations such as tax and financial record-keeping requirements, to resolve disputes, and to enforce agreements. When information is no longer needed, we securely delete or anonymize it. When a Client closes its account, we delete or return Customer Data in accordance with our agreement with that Client, subject to legal retention requirements and reasonable backup cycles.
Where your data is stored and cross-border transfers
Linq is based in Canada. Your information may be stored and processed in Canada and in the United States by us and by our service providers. When your information is processed outside your province or country of residence, it may be subject to the laws of that jurisdiction, including lawful access by courts and government authorities there. We protect information transferred to service providers through contractual safeguards, encryption, and access controls.
For residents of Quebec: your personal information may be communicated outside Quebec, including to service providers in the rest of Canada and the United States, for the purposes described in this Policy.
Children's privacy
Our services are intended for businesses and are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have done so, we will delete it promptly. If your jurisdiction requires parental consent for individuals under a higher age, we may request additional verification.
Governing law and dispute resolution
This Privacy Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Disputes will be resolved as follows:
Nothing in this section limits your right to file a complaint with a privacy regulator in your jurisdiction.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. We will post the updated version on this page with a revised effective date and, for material changes, notify you through the Service or by email.
