Burnaby sits at the geographic centre of Metro Vancouver, and that central position is exactly why our dispatch trucks can reach any address quickly — whether you're locked out of a condo on Willingdon Avenue near Brentwood Town Centre, stuck at an office park along Boundary Road, or dealing with a key issue in the older single-family homes around Burnaby Lake. The city's mix of dense urban housing and quieter residential pockets means we see a wide range of lock hardware every day, and our technicians carry stock for it.
Burnaby's housing stock and what it means for your locks
Burnaby has one of the most varied property mixes in the Lower Mainland. Along the Metrotown and Brentwood corridors you'll find concrete high-rises with building-manager fobs, suite deadbolts, and mail-room keypads — strata bylaws often specify exact hardware grades, and we know how to work within those rules. Further east along the Lougheed corridor and in Burnaby Heights near Hastings Street, heritage-influenced houses and character homes built through the mid-century often still run older mortise locks or original Weiser cylinders. We stock the correct keyways and can rekey or replace without destroying original door prep. Newer townhome developments in South Burnaby — particularly around Edmonds and Marine Drive — tend to come standard with Schlage B-series hardware that's easy to rekey after a move.
Response time across Burnaby neighbourhoods
Our trucks stage across the eastern edge of Vancouver and can reach Metrotown and Brentwood in roughly 20 minutes from a call. The Burnaby Heights and Capitol Hill areas are similarly quick. For addresses further east — near the SFU Burnaby Mountain campus on University Drive, or properties along Gaglardi Way — add a few minutes, but we still aim to be on-site within 30 minutes. We never ask you to wait for a one-hour window.
Services in Burnaby
We handle the full range of locksmith work in Burnaby:
- 24/7 emergency lockout — residential, automotive, and commercial. No call centres, a technician answers.
- Residential lock service — rekey after a move, deadbolt upgrades, lost-key lockouts.
- Lock change and rekey — same-day service for strata suites and single-family homes alike.
- Smart lock installation — we supply and install Wi-Fi and keypad locks; common in newer Burnaby condos with pre-existing door prep.
- Commercial locksmith — access hardware for offices, retail units, and mixed-use buildings along Kingsway and Lougheed.
- Master key systems — purpose-built for strata buildings, property managers, and multi-unit sites.
- Automotive lockouts and key cutting — on-site car-key cutting and fob programming in any Burnaby parking lot.
- Car key replacement — most makes, programmed on the truck.
- Safe services — opening, combination changes, and installation.
- Door repair — misaligned frames and faulty hardware common in older Burnaby houses.
Frequently asked questions — Burnaby
Can you reach Metrotown at night?
Yes. We operate 24/7 including overnight and on holidays. Burnaby's transit-dense core around Metrotown and Royal Oak means we're often in that area even late at night; call us and we'll give you an honest ETA on the spot.
My strata says I need an approved locksmith. Are you strata-compliant?
We're licensed and insured in BC and work within strata hardware requirements. We'll tell you upfront if the work you need requires strata-council sign-off first, so there are no surprises after we arrive.
I moved into a townhome in South Burnaby. Should I rekey or replace the locks?
For most townhomes with standard Schlage or Kwikset hardware, rekeying is the right call — it's faster and costs less. If the locks are worn, or the strata's rules specify a certain grade, we may recommend a full change. We'll look at the hardware when we arrive and give you a straight answer before we start.
Do you cut keys for older cars near SFU?
Yes — we come to you anywhere in Burnaby, including the campus area and the surrounding streets. We carry blanks and cutting equipment for most makes on the truck, and we can program transponder keys and fobs on-site for the majority of vehicles without needing a dealer.
What does a Burnaby lockout call cost?
Lockout pricing varies by lock type and time of day. For a standard residential deadbolt during daytime hours, the cost typically runs in the range of $80–$130 including service call. We quote on the phone before dispatch and don't add surprise fees once we arrive. After-hours calls carry a modest premium.
Can you install a smart lock at my Brentwood condo?
Most Brentwood-area condos use standard 60mm door prep, which is compatible with the smart locks we supply. We'll confirm the fit on the phone or in person before installing. Setup includes pairing the lock to your phone app and testing the auto-lock cycle before we leave.